Frequently Asked Questions
Purchases $75.00 or more receive free shipping. Purchases $74.99 or less will receive a $5.00 shipping rate.
At this time, we only ship within the United States.
All orders are processed and shipped from our Santa Barbara-based studio within 4–6 business days. Once shipped, orders may take up to 7 business days to arrive, dependent on location. Please allow up to 48 hours for tracking to go live. Alaska and Hawaii may take a bit longer. Keep in mind, ship time does not include order processing time.
We ship via UPS or USPS.
After placing your order, you will receive an email with your tracking information. Please refer to this email for more information. We ship via UPS and USPS.
We're unable to offer refunds or replacements on any lost or stolen packages which have been confirmed as to the shipping address. If you've added a protection plan and your item is lost or stolen, please make your claim here: https://claims.route.com
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For optimal burning, trim wicks to a ¼ inch before each light to avoid smoking and overheating the glass. The first burn should be long enough for the surface layer to liquefy to the edge to ensure even subsequent burns and prevent tunneling – we recommend 2 hours.
Always protect the surface on which the candle sits and keep out of draft.
Do not burn for more than four hours at a time. Do not leave unattended.
Our candles are made from a proprietary blend of coconut wax and soy wax. Check the label of your candle for burn times and weight.
The candle vessels are meant to be reused and repurposed.
We keep our production in house to ensure the highest quality ingredients are being used in every product. Everything is handmade in micro-batches in Santa Barbara, California.
We use a natural and biodegradable blend of coconut wax and soy wax.
This formula is considered clean and safe from toxic materials. There is no petroleum or additives used with our candles.
Our fragrances are non-toxic and are made up of a blend of absolutes, resins, concretes (highly concentrated aromatic materials extracted from plants), and aromas that synthesize molecules found in nature.
Each fragrance we create is IFRA-compliant and does not contain parabens, phthalates, or other fillers commonly found in cheap fragrances. We do not test on animals.
We suggest using our products within the first 12 months. Some fragrances contain a higher percentage of essential oils causing the appearance in color to change over time.
The potency may also be affected if not consumed within 12 months.