We accept returns on products purchased directly from lehmanndesignhaus.com within 7 days of receipt only if the product broke during shipping. This excludes The Collection Kit. Please take a photo of your product and send it with your order number and explanation to firstname.lastname@example.org and we will proceed to resolve the issue. The customer is responsible for the cost of return shipping. Refunds for returned product will be made within two weeks of the return of the product to the original form of payment. For additional questions regarding returns and exchanges, please email email@example.com.